Privacy Policy

Introduction

Solmera GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Data Controller

The data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws is:

Data We Collect

We may collect and process the following types of personal data about you:

Information You Provide

When you contact us through our website forms, email, or phone, the data we collect may include:

• Name and contact details (email address, phone number, postal address)
• Information about your property development requirements
• Any other information you choose to provide in correspondence with us

Technical Information

When you visit our website, we automatically collect certain technical information including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and exit pages

How We Use Your Information

We use your personal data for the following purposes and under the following legal bases:

Providing Our Services

We use of your data to respond to your enquiries, provide information about our property development services, and deliver the services you request. This processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.

Communication

We may use your contact details to communicate with you about our services, respond to your questions, and provide customer support. This is based on our legitimate interests in maintaining customer relationships.

Website Improvement

We analyse website usage data to improve our website functionality and user experience. This is based on our legitimate interests in improving our services.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• With trusted service providers who assist us in operating our website and conducting business (subject to confidentiality agreements)
• In connection with a business transfer, merger, or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Specifically, we keep contact information and correspondence for up to 7 years to comply with Austrian business record-keeping requirements. Website analytics data is retained for 26 months. You may request earlier deletion of your data by contacting us at privacy@solmera.world.

Your Rights

Under GDPR and Austrian data protection law, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any updates on this page and indicate the date of the latest revision at the top of this policy.